Frequently Asked Questions
Everything you need to know about your audio experience.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do Heavys headphones come with a warranty?
Yes, all our hardware products include a limited 2-year manufacturer warranty that covers defects in materials and workmanship under normal use.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
Are your products compatible with both iOS and Android?
Absolutely. Heavys electronics are designed to be platform-agnostic, supporting high-quality Bluetooth connectivity across all modern iOS, Android, macOS, and Windows devices.
How do I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Affirm.